Return & Refund Policy
Refund for Returns
We accept returns in 30 days after the order is delivered.
To return, please:
1. Contact us at firstname.lastname@example.org and let us know if you need a refund or replacement.
2. Return the item to the address provided and let us know the tracking number.
3. We send you refund/replacement in 2 business days after we receive the returned products.
Please be reminded that under the following circumstances, the original shipping amount will be deducted from refund. Only the price will be refunded.
1. Product is received in good condition
2. Product style/function/design is as described.
3. Item does not fit but its measurements are as described.
4. Item is no longer needed but it was delivered in promised time frame.
We, Halloween Costumes Box, are accountable for return shipping if you receive a wrong and damaged product.
Refund for Not Received Orders
We refund in full in following circumstances:
1. There is no update on tracking for 45 days.
2. Item is not received 60 days after being shipped.
3. Tracking result says delivery but you can provide a proof from shipping service that the package is not delivered to you.
4. Order is not shipped and you would like to cancel it. (If it is an customized order, cancellation is not accepted.)
If you have any question about our policy or your order, please make sure you let us know.
Here are how you can get in touch with us:
Phone: +86 13798509703
Address: Ji Tong Da Sha 903, 555 Ji Hua Rd., Shen Zhen 518000, Guangdong, China